You should receive your order confirmation via email shortly after your order has been placed. Please wait a few hours and check your spam folder. If you have not yet received your order confirmation, please contact our customer service at info@theteacentre.se

Unfortunately, we cannot accept orders over the phone, as we are not allowed to take payment over the phone.

The right of withdrawal is valid for 14 days (the withdrawal period) from the day you receive your delivery and only for accessories and other products with 25% VAT. It does not apply to food.

You can read more about this in our terms and conditions. here

Once you have selected your products and proceeded to checkout, we will ask for your personal information. Here you fill in the buyer's details, but below these fields you will find the box "Deliver to another address?". If you check this box, you will be given the opportunity to fill in an alternative delivery address to which the order will be sent.

Orders placed before 12:00 (local time) on a non-holiday weekday will be processed the same day. Orders placed after 12:00 will be processed the next business day.

Vi erbjuder i dagsläget leverans via DHL Freight, DHL Express och PostNord.

Utlämningsställe / Ombud – Sverige
För leveranser inom Sverige kan du välja att få ditt paket skickat till närmaste utlämningsställe eller ombud via PostNord eller DHL. Fraktavgiften är 49 kr.

Paketet ligger kvar hos ombudet i 7–14 dagar, beroende på transportör.
Om paketet inte hämtas ut inom denna tid returneras det automatiskt. Vid återbetalning dras en avgift på 150 kr för frakt och hantering.

Hämta i butik – Stockholm
Du kan också välja att hämta din beställning i vår butik på Hornsgatan 46, 118 21 Stockholm.

Beställningar som inte hämtas inom 7 dagar makuleras och återbetalas automatiskt, med avdrag för en hanteringsavgift på 49 kr.

Internationella leveransalternativ
För beställningar utanför Sverige erbjuder vi leverans via ombud eller hemleverans världen över.

Tillgängliga fraktsätt och priser visas i kassan när du väljer leveransland. Fraktkostnad och leveranstid kan variera beroende på land och område.

You will receive an email once your order has been packed with the shipment tracking number. Click the link in that email to view the shipping status.

For domestic orders, the package will remain in the carrier for 7 days before being returned. For international customers, the package will be returned to the carrier after 7 days.

For shipments that are returned to us due to non-collection at the agent, SEK 150 will be charged for shipping fee, return shipping and handling costs.

Under normal circumstances, we ship packages every weekday at 3:00 PM (local time).

We always strive to deliver your order as quickly as possible. Our normal delivery time is estimated to be between 2-3 working days. In case of high load on our part or on the part of the forwarders, the delivery time may be affected. If your delivery is delayed without us having informed you of a longer delivery time, please contact our customer service at info@theteacentre.se

1. To get to the checkout, click on the shopping cart icon at the top right of the page. This will bring up an overview of your shopping cart where you can add or remove items.

2. Click on the green button at the bottom of the shopping cart "Checkout" to proceed to our checkout.

3. Your payment process begins here. Start by filling in your personal information for your order in the fields provided. Fields with a red star are mandatory and must be completed in order to proceed with payment.

4.Please note that the country you select from these fields determines the currency your shopping cart is displayed in and the currency you will be charged in.

5. Below the last field you will find the box “Deliver to another address?” If you are buying as a gift for someone else or want to send your order to another address, check this box and see new fields loaded on the page. These fields are identical to the fields above, but indicate an alternative delivery address.

6. Here you fill in whether you want the order to be sent somewhere other than the address specified in the first fields. If the billing address and delivery address are the same, the box “Deliver to another address?” should not be checked.

7. On the page you will find your shipping options. These may vary depending on the country and/or location.

8. In order to proceed to payment, you must accept our terms and conditions. You can view these by clicking on the “terms and conditions” link.

9. Then press the green button “Proceed to payment”.

10. The checkout is updated and you are now taken to the payment. Here you are asked to fill in your name, card number, validity period and CVC code in the specified fields. Here you are also offered the option to pay by invoice with Klarna.

11. Finally, click “Pay” to complete the purchase.

12. Your purchase is now complete. We will contact you via email when your order begins to be processed.

We offer Klarna invoice service in our check-out.

We accept most debit and credit cards from major card issuers such as Mastercard, Visa and American Express.

Once you have confirmed the payment at checkout, our payment solution provider will perform a so-called “authentication” of the card details provided. If everything is in order, the order amount will be immediately reserved in the account to which the card is linked.

When your order is packed and shipped, the money will be deducted from your account.

Please contact our customer service at info@theteacentre.se who will review your case. If anything is missing, we can either resend the missing products or refund you for them.

Please contact our customer service at info@theteacentre.se who will review your case. Please send a picture of the damaged product and the package it was delivered in. Products that have been delivered damaged should be claimed within 7 days of receiving the delivery.

Use this texFor food products such as tea, the right of withdrawal does not apply as the goods cannot be resold. However, you have the right of withdrawal for accessories and other non-edible/drinkable items. produkter.t to answer questions in as much detail as possible for your customers.